Who we are
France Motorhome Hire is a privately owned and operated company based in the heart of France, midway between the famous tourist regions of the Loire Valley and the Burgundy vineyards. English owners Phill and Hannah Spurge have lived and worked in France for ten years, specialising in holidays for English speaking visitors, primarily in the charter boat market.
Prior to moving to France, Phill and Hannah ran a UK based corporate hospitality company with a large fleet of vehicles, providing events all over Europe.
Where we are and how to get to us
Our central France depot, 90 miles south of Paris is 15 minutes from the town of Montargis and the main north/south motorway network.
Customers can arrive by car (which we can store free of charge for the duration of their hire), or via public transport from Paris. Montargis can be easily accessed from central Paris, The Eurostar Terminal, Orly and Charles de Gaulle Airports. We can arrange transfers from nearby Montargis for a small fee.
France Motorhome Hire Rental Terms for travel between 01-Jan-2011 and 31-Dec-2011
Terms of booking on this website
Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Car rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 25.00
To add or remove extras to/from a confirmed booking: 10.00
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
France Motorhome Hire Insurance
Insurance cover
Our Vehicles are covered by fully comprehensive Insurance for the period of each rental. This insurance is valid in the majority of Western European countries. Travel to Eastern Europe is limited to the European Union countries. The Hirer must inform the Company at the time of booking if they plan to travel outside of France.
The Hirer will be responsible for the excesses shown below unless third party liability can be established.
Insurance cover is provided subject to acceptance of the driver(s) by the company.
Insurance Excess.
There is an Insurance Excess which must be paid by the Hirer in the event of loss of or damage to the Vehicle or its equipment where no third party liability can be established. See the table below for details of Insurance Excesses.
It is not possible to reduce the Insurance Excess – the Company does not offer CDW cover.
|
Insurance cover |
Insurance Excess |
|
Theft of the hired vehicle (or damage caused by the attempted theft of the vehicle) its equipment or contents |
€1000 |
|
Damage to the hired vehicle through collision with an identifiable third party vehicle |
€1000 |
|
Any damage to the hired vehicle except where the damage is caused by collision with an identifiable third party vehicle |
€2000 |
|
Theft of the hired vehicle if stolen with keys inside |
Up to replacement value of vehicle |
|
Windscreen breakage (where the windscreen cannot be repaired free of charge under insurance) |
€250 |
|
Damage to and loss or theft of personal belongings |
Not insured |
Where damage to the vehicle is caused by collision with a third party vehicle, there must be clear identification of that vehicle and an Accident Report Form, signed by both parties, must be submitted to the Company.
The following losses are not insured and therefore the Hirer remains liable for the full cost of repair or replacement as a result of:
- Damage to the interior of the vehicle
- Damage to the underside of the vehicle
- Damage due to neglect, misuse or unauthorised use of the vehicle
- Damage due to freezing weather conditions (e.g. allowing the water system to freeze and cause burst pipes or fittings)
- Damage to accessories
- The loss of the vehicles keys or locking the keys in the Vehicle (this may include replacing the locks)
- Damage to tyres, wheels and mirrors
- Use of incorrect fuel (the correct fuel to use is Diesel)
- Recovery of or damage to the vehicle in the event that it has been driven on an unsealed surface or has become bogged down or stuck
The insurance excess applies in respect of each claim, not the hire period as a whole.
Our insurance does not cover damage to or loss of personal belongings. We strongly recommend that the Hirer purchases holiday insurance to cover personal belongings.
Theft of the Vehicle
The vehicle is covered by insurance in the event of theft.
However, the insurance is not valid if the Vehicle is stolen whilst the keys are inside it. In this instance, the Hirers liability is not limited to the amount of the Security Deposit. For your own protection, we advise you to lock the Vehicle whenever it is unattended and always remove the keys from the vehicle and keep them on your person when parked, even if only for a few minutes. This condition applies in all circumstances, including for example, whilst filling up with fuel.
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